Workforce Assignment
Assigns people to tasks or projects based on skills, cost and availability.
Match people, budgets, sites and capacity to tasks and demand under business rules.
Assigns people to tasks or projects based on skills, cost and availability.
Distributes limited budget or capacity across competing demands.
Chooses where to open sites to serve customers at the lowest total cost.
Allocates shared capacity among customers, products or channels.
Matches individual tasks to agents in real time or in batches.
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